Privacy Policy

Last updated: January 2026

Introduction

BorneoStay.My ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website borneostay.my.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Submit an inquiry form for a homestay
  • Contact us via email or contact form
  • Subscribe to our newsletter

This information may include your name, email address, phone number, and any message you choose to send.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

  • IP address and browser type
  • Pages visited and time spent
  • Device and operating system information
  • Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our site
  • Advertising Cookies: Used to show relevant advertisements

Third-Party Services

Google AdSense

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies to serve ads based on your prior visits to our website or other websites. You may opt out of personalized advertising by visiting Google Ads Settings.

Google Analytics

We may use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Send promotional communications (with your consent)
  • Display relevant advertisements
  • Analyze website usage and trends

Data Sharing

We may share your information with homestay owners when you submit an inquiry. We do not sell your personal information to third parties. We may share aggregated, non-personally identifiable information with our partners.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@borneostay.my